Privacy Policy

Last updated: February 12, 2025

This Privacy Policy explains how personal data is processed for users of the CSGO Empire information website available at https://csgo-empire.io/ (the “Site” or “Service”). By using the Site, creating an account where available, signing in through Steam where available, or accepting the Terms of Service, you confirm that you have read this Privacy Policy and accept its terms.

CSGO Empire respects user privacy and takes steps to process personal data in accordance with applicable law, including European data-protection rules and the General Data Protection Regulation (GDPR). This document explains what data may be collected, why it is used, who it may be shared with, and what rights users have.

What data we may process

When you use the Site, we may process different categories of personal and technical information. This may include data available through a Steam account where integration is used, such as username, avatar, Steam ID, game statistics, inventory information including skins and other virtual items, Trade URL, Steam account level, Valve Anti-Cheat ban information where technically available, and friends list information if access is possible and consistent with your settings.

We may also process your email address if you provide it on the Site, through a third-party account, or when contacting support. We may process information from correspondence sent by email, contact forms, live chat, or other available channels.

In some cases we may collect information related to surveys, promotions, service ratings, or other Site activities. If you use payments, withdrawals, or cryptocurrency transactions through linked platforms, wallet addresses and transaction history linked to an account may be processed by the relevant operator.

Technical data

The Site may automatically collect technical information about how the Service is used. This can include IP address, approximate location derived from IP, login data, system logs, activity history, traffic data, browser information, device type, screen size, preferred language, and how you interact with the Site. This information helps keep the Site working correctly, improve security, and improve service quality.

How we use data

Collected information is used primarily to provide Site services. This includes account support where relevant, transaction-related assistance, payment guidance, skin- and virtual-item-related information, support requests, and normal Site operation.

Data may also be used to verify identity where needed, protect accounts, prevent fraud, abuse, money laundering, unauthorized transactions, and other activity that breaches the terms or the law.

We may use data to maintain account profiles, analyze how the Site is used, improve features, tailor content and services, and run analytics. If you give consent, we may send marketing information about promotions, products, services, special offers, or partner materials. You may opt out at any time by contacting support or using an unsubscribe link in a marketing message.

CSGO Empire does not collect personal data without your knowledge or without a lawful basis. In some cases we may receive information from online service providers, payment operators, technical partners, or other third parties that help deliver services.

Service providers

We may use external providers for technical operations, user verification, transaction processing, infrastructure, security, analytics, and customer support. Information received from those parties is protected under this Privacy Policy.

To identify users or verify documents, we may work with external verification providers. Access to data is limited to parties that need it for specific tasks and that are bound to confidentiality and lawful processing. The Site does not sell personal data to third parties.

Age requirement

Under the Site rules, users must be at least 18 years old. CSGO Empire does not target minors and does not knowingly collect personal data from children or underage users. If we learn that underage data was submitted, we may delete it and restrict access to services.

Cookies

The Site uses cookies and similar technologies. Cookies are small text files stored on your device when you use the Site. They help remember preferences, maintain login sessions, improve Site performance, analyze traffic, and personalize content. Some cookies are necessary for the Site to function. You may delete or block cookies in your browser settings, but some features may stop working correctly.

For analytics and optimization, the Site may use tools such as Google Analytics, Hotjar, Microsoft Clarity, and Microsoft Advertising. These tools help understand how users navigate the Site, which elements are used most, and how usability can be improved. Data may be collected through cookies, tracking technologies, heatmaps, behavior analysis, and session replay. This information may also be used for security, fraud prevention, and advertising.

Sharing of data

Personal data may be shared with affiliated companies, business partners, technical providers, payment operators, and parties responsible for security, analytics, customer support, and identity verification. Data may also be disclosed to law enforcement, courts, regulators, or other authorized bodies when required by law, to protect rights, pursue or defend claims, or protect vital interests.

In a merger, sale, acquisition, or reorganization, data may be transferred to a prospective or actual buyer, provided that buyer remains bound to use it under this Privacy Policy.

International transfers

To provide services, user data may be transferred within the European Union, European Economic Area, EFTA states, and to organizations outside the EEA. In those cases, appropriate legal and organizational safeguards are used, including European Commission standard contractual clauses or other lawful mechanisms.

Retention

Personal data is kept only as long as needed for the purposes for which it was collected, including service delivery, account support, legal obligations, complaints handling, abuse prevention, and claims. After an account is closed, data may be retained for legally required or legitimate periods. After that period, data is deleted, anonymized, or blocked according to applicable law.

Your rights

You have the right to access, correct, update, delete, restrict, and port your personal data. You may also object to processing based on legitimate interests and withdraw consent where processing is based on consent. Withdrawal does not affect processing that was lawful before withdrawal. You may opt out of marketing and limit or disable cookies.

If you believe your data is processed unlawfully, you may lodge a complaint with the competent data-protection authority. Requests about personal data will be handled under applicable data-protection law.

Security

CSGO Empire applies appropriate technical and organizational measures to protect personal data against loss, unauthorized access, disclosure, alteration, or destruction. Measures are proportionate to risk and may include encryption in transit and at rest, access controls, and system security monitoring.

Contact

For privacy questions, data updates, deletion requests, marketing opt-outs, or questions about this Privacy Policy, contact the administrator at info@csgo-empire.io or through available support channels.